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FAQ Global RĂ©servation

Is the online reservation safe?

Yes. Our system is certified PCI-DSS (Payment Card Industry- Data Security Standard) which guarantees that our online reservation system is reliable and uses the highest existing level of security regarding the safeguarding and protection of the banking data for Web users.

Is it more expensive than reserving directly with the accommodation?

We offer the same prices than the accommodation and some of them even offer discounts when you reserve with Global RĂ©servation.

Do we have to pay for Global Réservation’s service?

No. The service is completely FREE.

Can we cancel a reservation?

Yes. But you have to respect the cancellation policies of the accommodation. You only have to call a Global RĂ©servation travel agent or click on the link received via email for an online reservation.

Are the packages also available if I call directly the accommodation?

Yes and no. Some of the packages offered are specifically made according to our thematic packages included in the Quebec’s Seasons tourism newsletter. You need to call one of our travel agents at Global Réservation in order to choose these packages.

Does Global RĂ©servation accept corporate and government rates?

Global RĂ©servation accepts these rates if the accommodation accepts them.

Does Global RĂ©servation directly take the payment of the reservation?

No. It is always the accommodation which is in charge of the payment.

In case of a refund, do we have to contact Global RĂ©servation?

No. You need to contact directly the accommodation since your payment is made with them.

What kind of accommodation can we book with you?

You can book all types of accommodation: Bed & Breakfasts, inns, hotels, motels, chalets, condos, apartments, hostels, outfitter’s cabins, camping and other non-typical accommodation (teepees, houses in trees, etc).